Return & Refund Policy
Last reviewed: August 2026
Important notice on innerwear
Due to hygiene concerns, all innerwear products are non-returnable once the packaging has been opened. This is standard policy across all physical and online stores. Returns are only accepted for items that arrive defective, damaged, or incorrect — with the original sealed packaging intact.
Conditions of Return
- The product must be unused, unworn, and unwashed with no flaws. Once a product has been handled it is considered used.
- All original tags, packaging, and accessories must be included.
- The product must be returned in its original, undamaged packaging.
Returns Policy
If your product is defective, damaged, or incorrect/incomplete at the time of delivery, please contact us within 3 days of receiving your order. Your product may be eligible for a refund or replacement.
“Item no longer needed” and “Change of mind” are not acceptable reasons for return.
Issuance of Refunds
If your product is eligible for a refund, you will receive it on the original payment platform used. The shipping fee is refunded along with the amount paid for your returned product.
- Receipt of returned item: 2–3 working days
- Quality control inspection: 1–2 working days
- Refund processing: up to 5 working days after QC approval
Completing a Return
If your product is eligible for a replacement, we will arrange for the correct item to be sent to you. You will be required to return the original item through our courier first.
Contact Us
For returns, complaints, and product issues:
You can also submit a complaint online →
Our objective is to make shopping for Comfy innerwear as stress-free, safe, quick, and simple as possible.